[ Frequently Asked Questions ]
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
How to Schedule & Prepare Your First Pickup
Step 1: Call to Schedule Your Pickup
Chat with us
or
Call us at 1 (862) 420-0704
Be ready to provide:
We'll confirm your pickup window and answer any questions.
or
Call us at 1 (862) 420-0704
Be ready to provide:
- • Your full name
- • Pickup address
- • Preferred pickup time window
- • Bag size (Small 15 lb / Medium 25 lb / Large 35 lb)
- • Regular or Same-Day service
We'll confirm your pickup window and answer any questions.
Step 2: Schedule Confirmation
After booking:
For subscriptions, your weekly day will be locked in.
- • You'll receive a confirmation message
- • We'll provide your pickup window
- • Payment details will be confirmed
For subscriptions, your weekly day will be locked in.
Step 3: Sort (Optional but Recommended)
However, please:
- • Remove personal items from pockets
- • Separate delicate or special-care items
- • Let us know about stains
- • Inform us of any special instructions
How to Pack Your Clothes Properly
We recommend using:
Important Packing Tips:
- • 13-gallon drawstring trash bags
- • Heavy-duty bags to prevent tearing
Important Packing Tips:
- ✔ Do not overfill the bag
- ✔ Tie the bag securely
- ✔ Keep within your weight limit
- ✔ Label your bag with your name (if first order)
Weight Policy Reminder
Bags are weighed at processing.
If your bag exceeds the weight limit:
Overage is billed at $2.20 per extra pound
Example:
If your bag exceeds the weight limit:
Overage is billed at $2.20 per extra pound
Example:
- Small Bag (15 lb max)
- If actual weight is 18 lb → 3 lb over
- 3 × $2.20 = $6.60 additional
Step 4: Leave the Bag for Pickup
At your scheduled time:
No need to be home (if safe drop-off is available).
- • Leave your bag at your front door
- • Or building concierge
- • Or designated safe location
No need to be home (if safe drop-off is available).
Step 5: Processing & Return
We will:
- • Weigh and process your order
- • Wash, dry & fold professionally
- • Notify you if overage applies
- • Return your clean clothes in fresh packaging
Step 6: Drop-Off
Your clean laundry will be:
- • Delivered within your confirmed window
- • Neatly folded and packaged
- • Ready to put away
More To Know
Same-Day Service (If Selected)
- • Must be scheduled within eligible window
- • Limited daily availability
- • Same-day add-on fee applies
Payment
Save 3% when paying with Cash or Zelle.
- • Card on file
- • Auto-billed for subscription
- • Invoice sent for one-time orders
Subscription Customers
- • 4-week minimum commitment
- • Unused weeks do not roll over
- • Priority scheduling
Conditions
Laundry Care & Liability
While we take great care with all items:
- • We are not responsible for:
- • Normal wear and tear
- • Shrinkage
- • Color bleeding
- • Items left in pockets
- • Pre-existing damage
Prohibited Items
Do not include:
Any Day Laundry is not liable for damage caused by prohibited items.
- • Cash
- • Jewelry
- • Electronics
- • Hazardous materials
- • Items requiring dry cleaning (unless explicitly approved)
Any Day Laundry is not liable for damage caused by prohibited items.
Cancellations & Subscription Changes
- • Subscriptions can be canceled or changed with advance notice
- • Changes must be made before the next scheduled pickup
- • No refunds are issued for already scheduled or missed pickups